Service Agreement

Team Rise Pte. Ltd is a Singapore-registered entity (UEN No. 202136643R).

Team Rise owns and operates an online platform “Slashie” at

(“platform”) where end-consumers can pair with mentors, book mentoring sessions, classes, camps, conferences, seminars, workshops and other educational offerings.

If you use the platform or any of our applications on any platform, or if you use any of Slashie’s services whether directly or indirectly online, through a mobile device, by email or telephone or in person, including reviewing, commenting, making bookings or reservations, you acknowledge and agree that you have read, understood and agreed to be bound by these Terms of Use.

Team Rise may amend these Terms of Use from time to time, so do check back periodically.

A. General

1. The platform is owned, operated and provided by Team Rise and the pages, content and infrastructure of these pages are provided for your personal non-commercial use only, Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. The collection, use and/or disclosure of any personal data submitted by you or collected during the course of your use and access to the platform will be governed by our

Privacy Policy


3. All information provided on the platform or disclosed by Team Rise through any other means is based on the information provided by the relevant Education Provider, Mentors and Coaches. These Education Providers, Mentors and Coaches are given access to a system through which they are fully responsible for updating all details of their Educational/Mentoring/Coaching Offerings, including rates, availability and other information

4. Team Rise will use reasonable skill and care in performing our services, however, we will not verify if, and cannot guarantee that all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/ or partial) breakdown, repair, upgrade or maintenance of Team Rise or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Education Provider/Mentor/Coach remains responsible at all times for the accuracy, completeness and correctness of the information displayed on the platform. Unless specifically stated, the platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any Education Provider/Mentor/Coach or any Offering. Obvious errors and mistakes (including misprints) are not binding.

5. Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations with respect to our services, up to an aggregate amount of the aggregate cost of your booking as set out in the confirmation email (whether for one event or series of connected events). However, and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for:

a. any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim,

b. any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Education Provider/Mentor/Coach as made available on our website,

c. the services rendered or the products offered by the Education Provider or other business partners,

d. any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or

e. any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Education Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

6. Unless stated otherwise, the software required for Team Rise’s services or available on the platform and the intellectual property rights (including the copyrights) of the contents and information of and material on the platform is owned by Team Rise, its suppliers or providers. Team Rise exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel, including infrastructure, of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Team Rise. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

7. To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Singapore law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Singapore.

8. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

B. Platform Booking Policy

1. Any Listing by the Education Provider/Mentor/Coach which can be booked on the platform constitutes an offer, and a completed booking or registration constitutes acceptance of that offer. The booking is a direct agreement between the Education Provider/Mentor/Coach and you, to which Team Rise is not a party.

2. By making a reservation or booking on the platform, you enter into a direct and legally binding relationship with the Education Provider/Mentor/Coach with which you have reserved or book from. Team Rise acts solely as an intermediary between you and the Education Provider/Mentor/Coach, transmitting the details of the reservation or booking, sending confirmation emails on behalf of the Education Provider/Mentor/Coach in some cases, processing payment and carrying out other incidental tasks to process the transaction. All reservations and/ or bookings are subject to the Standard Booking Terms and Conditions (between Education Provider/Mentor/Coach and you). In addition, the Education Provider/Mentor/Coach may have further terms and conditions which they will upload to the website. You are advised to read these in detail before making your booking.

3. By making the booking, you are bound by the Education Provider/Mentor/Coach’s terms of cancellation, re-scheduling and refund policy. In the absence of any specific terms by the Education Provider/Mentor/Coach, there shall be no refund given by the Education Provider/Mentor/Coach, or rescheduling allowed, in any circumstances. Where rescheduling is allowed by the Education Provider/Mentor/Coach’s terms, Team Rise will support such rescheduling to our best effort. In any event, any refund shall be a matter for you and the Education Provider/Mentor/Coach to resolve directly, and Team Rise shall not be liable for any refund.

4. Where the booking or reservation is made pursuant to the Best Price Guarantee, you are protected by our Best Price Guarantee Policy.

5. When you make a payment through the platform, this payment is safely processed by means of secure online payment (all to the extent offered and supported by your bank). Team Rise shall not be responsible for withholding tax, or for any tax payment of whatsoever nature which you or the Education Provider/Mentor/Coach are legally bound to pay.

6. Team Rise may offer promotional offers, credits or discount codes to users from time to time. These promotional codes or any credits granted to you may expire if not used within the stipulated period of validity and may not be extended unless otherwise approved, or refunded for cash.

7. By completing a booking or reservation, you agree to receive:

i. emails which Team Rise may send you in relation to your booking or reservation, giving you information on your booking,

ii. emails providing you with certain information and offers (including third-party offers to the extent that you have given expressed consent) that you may be interested in, and,

iii. emails which we may send to you promptly after you have participated in the Educational Offering, inviting you to complete our review form.

8. Where the Listing is stated to be a Best Price Guarantee Listing, this means that the prices offered by the Education Provider/Mentor/Coach are lower or equal to what the Education Provider/Mentor/Coach offers anywhere else, including if you were to purchase directly from the Education Provider/Mentor/Coach.

9. If you are able to show that the Education Provider/Mentor/Coach has offered a lower price through another channel other than the platform, the Education Provider/Mentor/Coach shall refund Team Rise the price difference, and if Team Rise Pte Ltd receives this refund, it shall return the same to you. You also have the right to seek the difference back from the Education Provider/Mentor/Coach directly.

C. Review, Ratings and Ranking Policy

1. You must be a Registered User to review and rate Education Providers/Mentors/Coaches and/ or Educational Offerings. If you choose to do so, you agree to be bound by Team Rise’s Review, Ratings and Ranking Policy.

2. Reviews and Ratings are for the primary purpose of informing other users on the service level and quality of the Offerings, and their general impression of the Education Providers/Mentors/Coaches. Reviews may also be used at Team Rise’s sole discretion for marketing, promotion or improvement of Team Rise’s services, on any of its websites, including the booking platform, or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Team Rise.

3. You may review and rate Education Providers/Mentors/Coaches which whom you or your child have had interactions, whether or not such interactions took place as a result of a booking on the platform

4. If the Education Provider/Mentor/Coach is of the view that a review or rating has been done by an individual who has not in fact had that interaction with it, the Education Provider/Mentor/Coach may provide Team Rise with the necessary detail and supporting evidence to back up their position. Team Rise reserves the right to adjust, refuse or remove reviews at its sole discretion. Where applicable, and at its sole discretion, Team Rise may also upload the Education Provider/Mentor/Coach’s comments in relation to any review on the platform.

5. To facilitate your ease of finding a suitable Offering, Team Rise may rank Education Providers/Mentors/Coaches, Educational Offerings and/ or Listings. The ranking is done through a fully automated ranking system (algorithm) and is based on multiple criteria. Depending on the category criteria, ranking is based on different themes and criteria from time to time.

D. Campaign, Advertisement and Promotions

1. Team Rise has the right to run advertisements and promotions. The manner, mode and extent of advertising by Team Rise is subject to change. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. The user agrees that Team Rise shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

2. The platform may contain links to other resources operated by parties other than Team Rise. Such links have been provided to enhance user convenience. Because Team Rise has no control over the content of these resources, it is not liable for any content, advertising product, or other material available on such sites or resources. Team Rise’s inclusion of links to such Websites does not imply any endorsement of the material on such Websites or any association with their operators. You further acknowledge and agree that Team Rise shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource.

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